We like to ask our clients to host their sites with us for two reasons: the first is that we can make sure that updates are controlled and work as expected; the second is that it keeps us in touch with our clients and allows us to check in with them from time to time. Sometimes our hosting services can seem pricy, and for our clients is a little bit like opting out of the extended warranty plan; it’s easy to do, and what could possibly go wrong? I’ll admit that I’m the first to turn down a good warranty, but before you go and do the same, consider what the risk of downtime is worth to you.
A case study: A client of ours chose to use a popular hosting package instead of our offer. This is a big, trusted hosting company. Let’s call it LeaveMommy. LeaveMommy automatically updates WordPress plugins to help their users keep the site up to date and in line with the latest security risks. In theory, this is a great practice and works well when you’re using an uncustomized, standard WordPress theme.
One of the plugins didn’t like an update their host forced and took the site completely offline. Yikes.
Loomo builds websites that are more than a standard WordPress theme. They are functionally advanced, and often have different service integrations to help our clients keep their businesses running smoothly. We want clients to host with us not because we want to make money off of them (and don’t), but because we want to make sure that any problems are taken care of, and that updates don’t take their business offline.
We can guarantee that there is no unexpected downtime in our sites, and stand by that assertion. Truly, in a time of crisis, we want to be your trusted neighbour, with a comforting cake ready for any occasion. We don’t want to charge for fixes, or be someone you have to email because everything is unexpectedly broken.
So, if you’re a current client, rest easy and know that we have you covered. If you’re a prospective client, consider our little anecdote and consider the following: “do I want birthday or chocolate-chip cake?”. We have both on hand.